Chipotle Mexican Grill

Just ordered a mobile order, and picked it up. I forgot to check the bag and see that they made an issue. I rarely have problems with them and I mean rare. But I ordered a burrito not a bowl. Already back to work so it is what it is. This is another reason I DO NOT DO ONLINE ORDERING. Always have to watch them make it when it comes to any and all Chipotles sadly. But the staff is always nice and the place is always clean when I have been there. Just a lot of mistakes on online orders.

It wasn’t even close to closing time, yet half of the items were already missing. At every Chipotle, it’s always the same—either they’ve run out of some items, or you’re told to wait. Honestly, I can’t remember the last time I visited a Chipotle where every bin was fully stocked. Almost every outlet is missing at least one or two items. That said, the ambience here was better than other locations I’ve been to. However, they need to clean their tables, especially outside ones, where 3–4 tables hadn’t been cleared. Not sure if they were short-staffed. Food-wise, two of my favorite items—the sautéed onion and capsicum mix, and the salsa—were out of stock. Otherwise, the food was good as usual. But they really need to address the issues I mentioned above.

Worse experience ever, the cashier was very rude and aggressive! The sever accidentally put sour cream on my plate when I did not ask for it as I am allergic to it. When they tried to remove the sour cream with the spoon, I kindly told her that I cannot have it. So the cashier yelled at me and my friend and argued that she heard me say it ( I did not). When we made it to the cashier, she was talking very rudely and yelling at us “anything else!!!!”. She was even rushing me when I was taking out my Apple pay. When I asked for chips, she slammed the bag of chips on the table counter. She yelled at us, talked to us, and treated us like we were animals. Never again.

I want to give special recognition to the young Spanish-speaking worker who helped us today. She was incredibly kind, warm, and uplifting, and her energy genuinely made a difference. My nephew had been having a tough day, and the way she spoke to him and engaged with him completely turned his mood around and made him smile. Another coworker helped translate when needed, but it was her presence, positivity, and care that stood out the most. It really made me happy to see Chipotle hiring people like her who represent the company with kindness and heart.

My experience in this Chipotle is 0 . This place seems to have people working there with zero protection to avoid hair falling in the food. My meal was horrible, the Brown rice was not cooked well the salad side was very soggy, the steak taste so weird, not sure what kind of meat was it was Very chewy. And my stomach is messed up. I have diarrhea from last night chipotle. The place smells weird,the bathroom smells awful. I don't recommend going to this Chipotle. I would definitely not comeback here .