Chipotle Mexican Grill

I’m a big Chipotle fan but this location helped me understand why it’s sitting at 3.1 stars. My chicken bowl was noticeably under-portioned. See photo. It looks like someone ate half before it reached me. At this point, do I need to record the scooping process to get a full serving? Service didn’t help the experience either. No greeting, no conversation, no thank you from the guy server or gal working the register. Strong customer service usually starts at the top, so let’s hope management can step up here. Chipotle, you can do better.

Dined here on 11/15. Not reviewing the menu as it is on par with other Chipotle branches. What I will point out is the lack of maintaining the cleanliness of this restaurant by the personnel on duty that night (an hour before its closing). I counted about eight staff who are on duty, they're chatting when there's no customer to attend to and yet the trash has piled up on the available two trash bins. Here's the picture and be the judge.

Walked in at 7pm on a Friday night. Store was modestly busy but most tables were empty and filthy. Soda station was a disaster with trash on top, almost no small cup lids or napkins. Juice dispenser almost empty. When my wife asked if someone could wipe down a table, an employee immediately got a fresh rag but then stopped to ask permission to come out from behind the counter telling us they were on "lockdown" and not supposed to come out to clean anything

This chipotle is the single worst location of the entire franchise. Not only are the portion sizes something to laugh at (much smaller than any other location), their service is abysmal. The workers all present an attitude of self wallowing that rubs off onto you and your food. I can’t remember a single time I’ve walked into this chipotle and seen a smile on a workers face. Today was the straw that broke the camels back. I was told that I can’t order my burrito the way I’ve ordered it dozens of times from this and many other locations. Absolutely insane. Management seems to be doing nothing about the fact that this chipotle is so unpleasant and depressing. If you want my advice, there’s a Chipotle right down the road on 620 West Dekalb Pike (right next to the KoP mall), it’s worth the ex

This location is noticeably and consistently worse than any chipotle I have visited. This place is often out of ingredients. Bowls are frequently under portioned (especially with mobile orders). One time i received gauc in a container that was half filled and had a whole avocado pit in it. Employees are generally very nice, just everything else is awful (ESPECIALLY COMPARED TO OTHER LOCATIONS) No other location is having trouble keeping multiple food items on hand and ready. Small lapses can be expected, but having no white rice and only barbacoa and carnitas with no other meats is WILD. There have been problems at this location that I keep expecting to get solved......but then i go back and its the same. I love chipotle though and hope this place turns things around.