Chipotle Mexican Grill

I’m done giving this Chipotle a chance. Last night I placed an order in the app to be ready for 8:10pm. I arrived at the restaurant, saw that the app said it was ready, and went inside. My order wasn’t there so I waited as more takeout customers came in. The place was packed, but it always is, and it was absolutely filthy (it always is too). I waited about 10 minutes before giving my name and the person making orders said it was being made. Overall, I spent about 40 minutes waiting as I watched the line inside get served and other takeout orders get their orders as well. Then a verbal argument broke out with a customer and I thought the police were going to be called…finally when the employee asked my name, he offered me a bag with a name not even close to mine, and then handed me my bag o

Bathroom worse than a truck stop bathroom. Been in there 3 times & restaurant always dirty. Afraid to use their bathroom. Service is so so but Friday night the service was excellent from the burrito maker very nice & professional & a hard worker who cared about the customer. 5 stars. The bathroom on the other hand-it was so bad the other night it was a public health issue. You could get sick. If I was able to contact the district manager I would have that night.

Went in for the first time yesterday 12/20/25, called before going in and asked about the BOGO promotion they had and lady said still going on. I went in and first the mess in there in the kitchen was disgustingly awful. I asked again about the promotion and the lady serving my day and was amazing and super nice said yes. I go and pay after two bowls were made and the young girl at the register asked if I had a holiday shirt on as per the promotion and I said no one ever told me about that and I called and asked before ordering my food about it. We were the only ones there not busy at all and yet the place was filthy. The girl said she couldn’t give me the promotion and charged me for two but I asked if she can make an exception but didn’t respond and I even asked for a manager and no resp

Usually come here, Orders are usually good sized when you are in person in line.. I always get double protein for the last few weeks while order via the app or phone for pick up it’s like I’m paying for 5 pieces rather then for double protein for no reason it’s barely a scoop of protein. Ima start going somewhere else.

My friend and I got one bowl to share so we wanted to put some of the items on the side and we said we didn’t want to be difficult and she said “don’t want to be difficult”? And in a rude tone. she kept sighing at us as we ordered. The only items we wanted on the side was the guac and sour cream. We ended up spending $30 on one bowl because they put the items on the side.