Chipotle Mexican Grill

Update: Their customer care team was apparently unable to find my transaction, and unable to rectify the issue. Please do not eat here! Your health depends on it. You don’t want to eat plastic do you? Found a piece of plastic in my bowl. Did not receive a receipt either to be able to do a review on the website.

I visited the Chipotle location in Woodstock, IL, promptly at opening, only to find the store entirely unprepared for customers. The staff was still in the process of prepping the store, raising the obvious question: why wasn’t everything ready as it should have been? I then waited ten minutes to be “assisted” by an employee whose agitation and unprofessional demeanor were evident. To add insult to injury, the bowl I purchased for $13 is almost devoid of protein—a glaring failure in both value and quality. This experience is completely unacceptable. I expect a full refund for my order and compensation for the time wasted. Attached are photos for reference.

Big thank you to the S Eastwood Dr Chipotle for charging me full price for a half filled bowl.

If 0 stars was an option, I’d go with that… They totally messed up my order, charged me for guacamole and didn’t put any in. Burrito was falling apart with grease. Employees had absolutely no experience, but what else can I expect from a couple of teens with zero experience in the food industry. I asked to speak to a manager and was denied which is unacceptable… SAVE YOUR MONEY AND MAKE THE DECISION NOT TO VISIT THIS TRASH LOCATION!

Went in for lunch after work yesterday and was getting just a basic bowl. They were out of white rice, the barbacoa was dried out like it had been sitting for hours, and when I got home I found lettuce in my bowl where it is not a lot of lettuce the fact that it was able to get into my bowl when not asked for shows the level of cross contamination that is happening in the location. This little bit of lettuce is not a health hazard,but what if it was to be onions or something more dangerous for someone who does have health allergies.