Chipotle Mexican Grill

Another fantastic experience at Chipotle! The food was incredibly fresh, flavorful, and prepared with great attention to detail. Everything—from the perfectly cooked rice to the well-seasoned protein and fresh toppings—was spot on. The restaurant was clean, organized, and welcoming, which always makes a difference. A special shoutout to Adnan, who truly made this visit stand out. He was friendly, professional, and attentive, making sure the order was prepared exactly right and served with a great attitude. His customer service went above and beyond and made the entire experience even better. This location consistently delivers quality food and excellent service. Highly recommend, and I’ll definitely be back!

This chipotle sits at a great location unfortunately they don’t take advantage of it. The service depends on who works there everyone kinda gives a different impression but I’ve haven’t came across someone rude. The food portions are small and most times over cooked. Even the chips are stale at times. But I can say the bathrooms are clean.

I know that people were getting ready for a winter storm on Saturday night, but I ordered to pick up an order on Friday night. We were counting to save the food for two days. My tacos were empty. Barely any rice or any of the options I requested. Of course I noticed after I drove 30 minutes to get home. But darn! If you can't keep the quality that you always deliver, please close and don't get any orders. The chicken tasted superb as usual, but still scarce.

First off, let’s start off with my missing item. As pictured below, you see an empty compartment. Thats where the “extra” corn I ordered was supposed to go. We noticed we had a “free extra protein”, and thought great.. we will use this on my husbands STEAK bowl. Second problem? They gave him chicken and not steak at all. They literally saw the “extra protein” knowing steak costs more, and gave him all chicken on purpose as if this is taken personally out of their paychecks. That is petty. My quesadilla was also chicken when it was supposed to be 1/2 Barbacoa and 1/2 steak. I don’t care if it’s “all they had left”. They did not say one word to us. We would have canceled the order, because why would we pay extra for chicken? We were at the Rowlett Walmart which is literally down the road

I am very disappointed in this location. I have been here multiple times and have been disappointed by them each time. I try to give the benefit of the doubt because I know how the food service industry is, but it gets to a point. Mine and my boyfriend’s orders were less than portionable, even after asking for extra rice, cheese, and fajita veggies. I’ll include a picture of my boyfriend’s bowl which requested extra rice and cheese. I did not get a picture of my own. Unfortunately, this is not the first time this location has done this. We will not be ordering here anymore.