Church's Texas Chicken

What a great experience today at church's chicken. Service was fast, food was fresh and super tasty. Prices were right. The staff was just on their "A" game. This team tonight Monday March 9th 2026, had everything you want in a team. Everyone was working and moving and kept their friendly customer service at all times with smiles.

Worst customer service ever. We were in the drive thru and we finally made it to the menu to have our order taken by an employee. When the employee came to the speaker, he puts us on hold for like 10 mins. This is a ridiculous wait time and we ended up leaving because it was waste of our time. This place is needs to get shut down. It's just that terrible.

Was discouraged by lack of customer service. Five employees and only one acknowledged me after I waited a considerable amount of time. I was only customer in store and still wasn't greeted and seen until I started getting visibly irritated. I had ordered in the app and it too the five crew members a good 30 minutes after the pick up time to get me my order. Even the manager neglected to acknowledge me. Do better churches.

Whenever I visit I drive by a handful of other chicken places to stop at what can be best described as a "rustic" building that serves solid menu items. I don't know exactly how the staff manages to crank out so much fried chicken so fast from that cramped kitchen but my wait time is never excessive - especially considering how busy the place always is. I do need to take a star off for the actual site. The hard-working crew has earned an upgrade over the existing building that's straight out of the '80s. Whether it's corporate or a franchisee - whoever it is that owns and is making massive coin off this locale should step up with a new building OR - if they believe the place is great as-is - work the late-afternoon shift in that kitchen for a few weeks next summer alongside the hourly

Waited at the drive thru order box for 3 minutes, waiting for someone to take my order. The entire time someone was in the drive thru lane, washing trash cans. When they did come on to take my order, they stated that they were "out of sweet tea" because they would have to make some and it takes time so they weren't going to do it. It is 6pm so not sure why they don't have any ready for the dinner service.