Church's Texas Chicken

CHURCH OFFICIAL App allows you to schedule your order pickup time. I ordered at 5:05PM Friday. The App said order would be ready and available at 5:15PM. I arrived and went into a empty restaurant, with no customers at drive through. All there were was 5 workers leaning on the counter. I say my name Nate I am here for my 5:15PM order. employee Telse tells me it will be another 40 minute wait. I ask for a refund. I am told they offer no refunds.

We tried giving it a chance last month, I forgot to write a review. But doors were locked so we had to do the drive thru. There were no other customers around dinner time, so we thought food would come quicker. It was a 30 minute wait and they forgot part of my order... Tried to eat the chicken tenders when I got home but they were so stiff and rubbery that I just threw them away. My SO had a slightly better experience because they did not forget their food, but they commented on the bone in chicken having no flavor, like there was absolutely no seasonings on or in the breading. Will say, was likely one of the worst food experiences I've ever had in recent years.

12/5/25 Food was excellent we got 16 PC family meal chicken cooked perfect and juicy, biscuits are really good, liked mashed potatoes and gravy I would get more gravy on the side, jalapeno cheese poppers were great too they have a good kick. Coleslaw was avg nothing to write home about. Service was avg they forgot my gravy on the side. Don't know why all these bad reviews. Would go here again

Gross. Fries were old and chewy or hard. The mac and cheese was bland. I tried the chicken but was not into it. If you can't get fries right I'm scared to eat the chicken! The best part was the pre packaged sauce and even that was just okay. I had wanted to get the shrimp but when I ordered the employee said they weren't serving shrimp because she's allergic but they would have shrimp tomorrow! Fortunately we have an abundance of chicken restaurants so choose any of the others, just don't go here!

So I paid $42 to feed my family of 5 COLD, HARD & SOGGY food. I placed my order about a quarter to 5pm to be picked up at 6pm. When going to the restaurant (first time), I couldn’t even find it. All the lights were off. Finally I did and it was about 5 mins to 6pm when I arrived. I headed in, told the lady my name, grabbed my food and was off. 7 mins is all it took to get home and divy up the food for my family. My kids had fries which were cold to the touch and soggy because of the bags being enclosed. The honey biscuits were rock hard. My chicken was cold. I tried to remedy the complaint within the app—they offered me 100 points on my acct which isn’t even enuf to get a free item. We’ll be getting our chicken take out elsewhere from now on.