Church's Texas Chicken

I visited this location Friday night between 9–10 PM. The lobby was already closed, so I proceeded through the drive-thru, which I expected. However, the experience from that point on was completely unacceptable. The drive-thru area was pitch black. There were no exterior lights on in the back of the building, and the menu board was completely dark and unreadable. I had to turn on my high beams just to see. In a neighborhood already known for safety concerns, this is a serious security issue for customers. When I pulled to the window, the employee working the drive-thru (a heavyset woman with short hair working closing shift) was leaning out of the window eating chicken. She did not greet me. I greeted her first. She responded while chewing, with crumbs falling and food visibly in her mo

Ordered 5 piece tender combo with fries and high C fruit punch. Also ordered a large Mac n cheese separately. No Mac n cheese and a sweet tea instead of fruit punch. The people in the kitchen were nice and in good spirits . If they'd been as enthusiastic as getting the order right as they were conversing with each other, there'd be no problem.

Three times!!! Thrice!!!! I have come to order food...thrice times I have sat at their speaker and said hello with not a word said in return. FIRE EVERYONE IN THE MFIN BUILDING!!!! I will make it my mission to find you quality staff... had I been able to order food on ANY of my visits... that's about $100 per trip due to the amount ppl in my family. No excuse for this!

Terrible customer service! After eating some of my food I threw up while eating the food and the food was terrible! The chicken tasted real funny like it wasn't even chicken. I will never return! Yuck! It should be a shame to call this place Texas Church's Chicken! I've had the real Texas Church's Chicken when I visited Dallas, TX and it was awesome there. I'm extremely disappointed! Yuck!

Ordered family meal online. Showed up at the correct time. They were out of food completely and offered no refund. Told me to cancel online but no option existed online and the staff was unable to help further. Staff was unhelpful in any resolution, even walked away from me multiple times at counter while I remained polite and respectful. Would not give us a refund and gave us no food. Stole $60 from us.