Church's Texas Chicken

Came here often in the past but slowly stopped recently. I made an online order, go to pick it up and was told they needed my order for other ppl order. I waited for about 10-15 minutes, the entire time they were walking around being really unprofessional. Finally came with my order and I had to ask for my gravy. The really little person in charge was irritated that I asked for the gravy for my mashed potatoes and proceeds so stomp to the back, returned with two big cups of gravy. I didnt notice until I got home that it was watery and had complete chunks of powder gravy. I called back bcz they were about to close but no one answered. I later saw the little girl in a store and wanted to exact justice. I dont think they care about losing customers and I wish I could find their corporate numb

Last night I ordered a 12pcs family meal, original legs and thighs with mashed potatoes and fried okra. First off the chicken was mixed with original and spicy (not what I ordered). Secondly it was not fresh. I ordered online at 8:27pm with a pickup time of 8:43pm. My husband was back home with the order at 8:43 meaning it was bagged prepared and bagged up well before the pickup time. The chicken was not hot at all. Lastly, the main reason for my review is the mashed potatoes. They were runny and smelled spoiled, like they’d been sitting for days. The smell hit my nose as I was loading them on my kids’ plates; and it really hit my nose when I actually sniffed them. I threw them out, because I was not about to take a chance on my kids getting sick. This is the first experience I’ve had like

I just left the drive through! Mya was my cashier and she had a super polite, courteous, and welcoming energy! Her positivity is infectious! Thanks Mya ;)

The store appeared clean. I waited for my food when a lady dropped the biscuits and food right in front of me. An employee then yelled, “They're going to have to wait!” as if it was my fault that they dropped it. I waited about 15-20 minutes for fresh biscuits. The chicken was very dry and nearly burnt, and the biscuits were also dry. The fries were extremely soggy, but the fried Okara was quite good. I was considering giving this place another shot, but the poor customer service convinced me not to return.

The customer service at this location is absolutely horrible. Maya took my order…she nice but the other young lady who looked like she was every bit of 12 years old was very very rude. I ordered some jalapeño poppers didn’t get no sauce, Didn’t get asked if I wanted sauce with it or not…Then when I get to the window, I’m waiting for her to give me the sauce for the jalapeño poppers and she said it’s $.55 and I would have to come in cause I’m holding up the line in the drive-through. I said well they didn’t offer me sauce when I ordered it, She was like sauce don’t come with it. I was like well can I just get some ranch? She was like you cannot add to your order at the window. Why in the hell would you allow me to place an order for some jalapeño poppers and not get offered sauce she was ve