Coco Choco Bakery

recently visited Coco Choco Bakery hoping to see improvement in customer service since my last visit nearly a year ago. Unfortunately, the service was still disappointing and, in my experience, even less welcoming than before. The staff were not friendly, which significantly affected the overall experience. I specifically went for Peruvian-style Pan Francés and tamales. The bread was very good , fresh, with great texture and flavor. No complaints about the quality of the Pan Francés. The tamales were also delicious; however, I was informed they are not made in-house but sourced from another vendor, so I cannot fully credit the bakery for that item. The products show strong potential, but customer service plays a major role in any establishment’s success. If the service improves, this bak

Coco Choco Bakery will be my go to bakery for now on. They’re friendly, welcoming, attentive, and accommodating. Best desserts i had in awhile. Tres leches cake is amazing !! Fresh Macaron, very well made decorative cakes and tarts along with many more pasties. The staff friendly, great quality from ice cream, cookies, pies, cakes, cupcakes. i’ve received my birthday cake here once and no complaints. highly recommend!

Our family is obsessed with this bakery! We order all our celebratory cakes here—our go-to is the tres leches with dulce de leche filling, and it’s always a hit. The service is consistently great, and they’ve even come through for us on rushed orders. Highly recommend!

Customer service was actually disappointing. Had a family member place a pick up order under their name and when asked for the order pick up, employee says there are none under that name and to provide what was ordered. Waiting for my family member to answer what she had ordered, employee keep saying there is no one under that name. Then magically find the name with the order after 30 mins of waiting. And mid conversation end up taking another client’s order and then ignoring. In addition, they do card sub charge regardless debit or credit, keep an eye during check out…

The bakery that I have bought challah bread closed. The challah bread at the supermarket is like eating cardboard. They do not get the sweetness right. The challah bread at Coco Choco is very tasty, that is when you can get it. It is hit or miss. So I call now to make sure they have them to save me a trip. I called today, the person answering the phone checked with the baker and told me to come after 3:30pm. I arrived at 4pm. No challah and was told to come back in an hour. Really? The person at the counter was apologetic and courteous, but I wasted my time. If I decide to go back, I will call and make sure they have an ample supply.