Cold Stone Creamery

Fun fact: Cold Stone actually makes their ice cream in-store. It’s mixed fresh and then customized on a frozen granite stone, which makes it feel a lot more handcrafted than most chains. Peanut butter cookie dough & dark chocolate are by far the best, in my opinion. Concord Mills Mall location, good service. No complaints.

Hello. Wanted to provide some feedback as my experience this afternoon was not pleasant. As I approached the CS counter, the woman who would continue to assemble my icecream was scratching her head with her bare hands. Without washing her hands or putting gloves on, she proceeded to work on my order. I tried to engage in friendly conversation with her and she was short, clearly didn’t want to communicate. I requested a “love it” portion of icecream, which started out at around $7 and added four toppings total. I watched the gal meticulously add the four ingredients, sure to not add more than a small plastic spoonful of each (even removing some graham from the pile), then ended up with a $13 bill (plus tip). That’s ridiculous. I asked how much extra each additional topping was and the gal a

Ordered a cake with a custom printed image as the topper. Got a call the day of pickup that the printer is out of ink so they couldn’t do the topper anymore. Instead offered a rinky-dink toy as a topper, no refund for the photo we paid for. Won’t be ordering from this location again. Manager flat out refused to refund the photo even though they couldn’t deliver. Staff was helpful and apologetic, we don’t blame them but the manager needs to go back to training.

It was my first time visiting Coldstone and I must say, I was very impressed. I didn't think there was a better ice cream shop than Two Scoops. This was definitely top teir. I can't wait until they get one in Gastonia!

OMG🙄 234 pm on a Sunday 9/7 4 young people behind the counter, 5 people in line. No one fixing ice cream or taking orders. Is there an adult manager anywhere? Completely absent customer service. Save your $and avoid THIS location. 🫤