Cold Stone Creamery

I moved to Pasadena, but I still can’t stop coming back to the Cold Stone in Glen Burnie. The ice cream is always fresh and delicious, with so many mix-in options to choose from. My favorite is the Peanut Butter Cup Perfection — it never disappoints! They do get pretty busy, and I think there might be a new owner since I’ve been seeing an Indian gentleman running things. Prices are on the higher side, so I’d definitely recommend making the rewards program a little better.

When I visited Cold Stone located in Glen Burnie to try the new vegan chocolate ice cream, I was really disappointed. The cone wasn’t fresh at all—it tasted stale, and the portion size was way off. The ice cream was sloppily served, not at all neat like I’ve experienced at other Cold Stone locations. To top it off, the customer service was terrible. There was only one male Indian worker, and he was rude and unhelpful. My son ordered a cookies and cream shake, but the worker only put two cookies in it—barely any at all. It felt like they were being stingy with the portions, and the whole experience was frustrating. I won’t be returning to this location again. I do not recommend visiting this Cold Stone location.

I visited Cold Stone recently to pick up a birthday cake from the freezer. Unfortunately, what should’ve been a pleasant experience turned out to be incredibly disappointing. When I approached the cashier—who I believe was also the manager—I was completely rushed. He moved so quickly through the transaction that I had to stop him just to ask if he could apply my birthday rewards. He did so, but in a very abrasive and dismissive manner. After my card was approved, he said nothing—no thank you, no acknowledgment—just immediately moved on to the next customer. I then had to ask for a receipt, and again, he handed it to me abruptly without a word. Despite his attitude, I still smiled and said thank you, then walked out—knowing it would be my last visit. Respect goes a long way in customer s

This place is disgusting. Paid $10 for a smoothie that was the size of a medium but was supposed to be a large. Tasted gross too. Also nothing on there is under $7 and you’ll pay $20 for a pint of ice cream which is beyond ridiculous. Save your money and go to smoothie king or tropical smoothie.

I wish I could give this place negative stars. I brought my two kids here about a week ago, and from the moment we walked in, the experience was awful. There were two employees behind the counter who didn’t even bother to greet us. My kids (ages 7 and 8) politely said hello and were completely ignored. When one of the employees finally spoke, it was only to ask if we knew what we wanted. I asked if he hadn’t heard the kids greeting him, and he just shrugged. My children placed our order, but it was clear from his attitude that he had no interest in helping us. After we paid, my kids said thank you, again, no response. No one is forcing you to work there, but if you’re in a customer-facing role, basic courtesy and decent customer service are the bare minimum. If you can’t manage that, you