Cold Stone Creamery

By the looks of the reviews, they dont care about this location. Ordered ice cream through door dash...no mix ins on top of the new ice cream taco AND they jipped me by putting my medium size ice cream in a small cup and putting that inside the medium cup. Will not be ordering from this location anymore especially since ice now also read the reviews.

I don’t understand what the point of preordering a cake is if you have to wait 20 minutes in the store for them to put the writing on it. I preordered my cake the day before, and had the appointment time at 12:15. I got there closer to 1:00, & the employee who was sitting on the counter looked incredibly confused. After running around the store for a couple minutes, he told me to grab the cake out of the freezer. I grabbed it & handed it to him, & then it took them close to 10 minutes to write 5 words on the side of the cake. The ambiance at this location is very odd, the employees seemed like they were being held hostage and not in an “I just don’t want to be at work” kind of way. It was actually pretty uncomfortable and just a weird experience.

The worker was friendly enough but the ice cream was garbage. I got it to go so I didn’t notice how bad it looked til I got back to my hotel. I got Oreo crème with brownie and KitKat and the KitKats were basically cut in half and the brownie was barely mixed. The ice cream itself looked curdled and didn’t taste good. I’ve never had a bad experience with other cold stones in the past but this place sucked. I threw out most of it

They gave me the worst quality (Founder’s Favorite) Ice cream yesterday night. The icream was stale, too old, had a bad smell and hard like a rock that we cannot even eat it. I am trying to call them ever since, today as well to return this stale ice cream to them and get back my refund. But they have shut down their phone services. I am awaiting response and my refund for this asap, else I am going to report it to Maryland Health and consumer forum.

Poor customer service, “Haney” the lady that served the ice cream put nothing in it. Waste of $10. I didn’t realize the reviews were so bad! I should’ve looked before. Avoid location. 0/10.