Cold Stone Creamery

This specific store has always had difficulty with online orders, but this last order is kind of nuts. We ordered the Love it size (large), but they decided to fill up a Medium bowl and put the medium bowl in the large bowl so it appeared like it was correct until you go to open it. I’m not sure what the point is, it sounds like extra steps just to rip off people that pay already inflated prices for their ice cream. Don’t order through this store, go to somewhere else.

First off, the ice cream is always awesome. Today is Veterans Day and the weather outside was amazing. So of course this place was hopping. Super busy. The girl working was amazing, service with a smile, taking it in stride. Whoever the management is of this location should be fired, they clearly have no idea how to staff a restaurant. I’m just amazed that this poor girl is able to keep up and still be so kind and helpful when managing this location by herself! What an amazing work ethic, She deserves a raise for sure.

The management here is so poor, these girls seemed so stressed behind the counter without any help or guidance from a Manager. They were doing their best, but without proper guidance or support, everything felt disorganized and slow. Until management improves, this location is not worth visiting. I love cold stone, but this place needs a better manager.

If I could give zero star review I would this was the WORST customer service ever in my life. The girl Gabriella was extremely rude she rolled her eyes when we told her what we wanted. Didn’t say a word to us. She didn’t even mix mine up there was giant chunks of cookie dough and brownie sitting on the edges of the bowl. I will never go back to this location. Management really needs to fix these employees attitudes either fire them or get them to do a better job. I get it they may not be happy with working this job but at least do you’re job or get out of customer service.

So not everyone has been there, and some people don't know how it works there. So it would be helpful for workers to understand that. 100% don't recommend but we'll see C you next Tuesday