Cold Stone Creamery

Went to Cold Stone for the first time recently. The ice cream itself was decent, but the service didn’t really match the atmosphere I expected from an ice cream shop. The employee with red locs seemed disengaged and like she didn’t like her job. After adding one singular oreo for my mix-in, I politely asked for another and she just looked at me as if I offended her or something…it was weird. Overall, the ice cream was average. The customer service was off-putting. I just expected a more friendly approach from that ice cream shop. A bit more care in hiring and training for customer interaction would go a long way here.

Firstly the customer service is just horrendous, you feel like such a burden for even stepping into the store. The 3 stars is because the quality of the ice cream is unmatched! Warning- if you get any of the halloween themed ice cream, forgetting the name but it’s black dyed and cake battered flavored- it will dye everything… i mean everything so maybe don’t get it for kids lol

OMG! I been here 3 years now, and I'm just now finding out about Cold Stone Creamery Wow this place is awesome. The staff was excellent and professional. This will not be my last time coming even in the Winter if they're open.. Thanks for a delicious experience..

When I walk in I was greeted with the nicest customer service!!!! The sizes are very good but, the prices are high which is ok because this is the BEST ice cream there is!!!!

Customer service is terrible and rude, specially the that little lady so rude with us and when I asked for small cone instead of big waffle for my son ice cream, she's like oh we don't have it right now, really,,employee with Low energy, hard to hear and always wait you to say something first. this is the first and last time i visit this store and never want to try again, don't care even the ice cream is good.