Cold Stone Creamery

The owner is the BEST!! We ordered a cake for a party and had to pick up at the Cold Stone in Maumee on 1/25 during the insane snow storm. They received our order and charged us, but when my dad went to pick up he found signs that said they were closed. My mom called this Cold Stone to see if they were open, and even though they weren’t, the owner came in just to make the cake for us. This was the best customer service we have ever experienced - will definitely be back!!

Now I love Coldstone, but my ice cream wasn’t even filled up to the top of the cup..for how expensive it is you would expect for them to at least fill it up to the rim. I have gotten ice cream here before and they piled it on, so that the scoops reached well over and were rounded (as they should be). The girl working was very friendly and there were plenty of mix-ins that were incorporated well. I hope I get more ice cream next time. I am sadly addicted.

Have no been here for a while but had a craving. We tried the Halloween special with boo batter ice-cream. The love it size is misleading. They cram that thing full and there is no way to even eat half of it. Tasted good enough and was prepared promptly. The staff was very friendly and courteous.

This pace is a rip off and full of Very rude service crew. They take customers for granted, and they cheat on the price. We ordered only 2 signature cream out of 8 items we ordered, but they charged every thing to the signature price. When we asked we were told that the prices have increased its a total lie and the bill showed as signature cream. So they are charging normal three scoop scream for the price of signature cream that is effectively a dollar extra. Total rip off. Indeed we pointed out the mistake and asked the response was totally pathetic at first they said prices have gone up and then, they have billed already and they can’t change it. Seriously, this is horrible to the core, when we call the manager to clarify, the person never turned up. Very very totally dissatisfied e

Straight up ignored !! No acknowledgement, no eye contact, no please give is a moment. After being passed by like we were not standing there several times, and ignored completely, we walked out !