Cold Stone Creamery

I’ve been a loyal customer of this ice cream shop for years, but after my experience tonight, I’m really disappointed. I went in at 9 PM, and the first thing that struck me was how poorly the ice cream had been stored—it was already melting when I got it. The texture was off, and it was more of a slushy mess than the creamy treat I’m used to. To make matters worse, the service was just terrible. The employee was on her phone the entire time, barely acknowledging me as I asked for extra Heath bar in my ice cream. I understand extra toppings cost more, and I was happy to pay, but she seemed irritated and made it clear that it was a hassle for her to add it. When I asked her to mix it in, it was done half-heartedly—barely mixed, and I could barely taste the Heath bar. It’s really sad to see t

I went here two times now. Their founder's favorite signature creation is the best. After the first time I tasted it, I've been craving for it. There are a lot of people still buying ice cream despite it's currently winter. I tipped the guy patiently and singlehandedly taking orders. Will come again to try the other ice cream

Brunette working Wednesday evenings clearly has attitude problems- girl gave me 2 reeses cups, gave everyone else 3 of their toppings- but me- 2 reeses cups, I asked for a third one, (asked nicely) (have been nice throughout our entire encounter)- come to find out, this chick charged me for an extra set of toppings....... IF YOU WERE GOING TO CHARGE ME FOR EXTRA TOPPINGS, YOU HAVE SOME NERVE ONLY GIVING ME ONE EXTRA REESES CUP- IN THAT CASE, YOU SHOULD'VE GIVEN AT LEAST 2. Lucky today was already a horrible day for me. Rue the day fr... and to note, neither of the employees working were welcoming enough to greet anyone that came into the establishment... rude!

This is absolutely the worst cold stone ever. They literally never have anything in the store. The fridge section is always empty the flavors are always out and the staff are always unenthusiastic. Now, I’m realistic, I don’t expect you to jump up and down with joy when a customer walks in. I work in customer service so I completely understand but DANG. At the very least act like you care about having a job. And even if you don’t want to do that AT LEAST HAVE SOME PRODUCT. Horrible le experience every time. Thank God La Plata has a cold stone.

Ridiculous pricing and even worse service. We took our kids here and ended up paying $30 for three ice creams. When I asked why a single cone was $10, the staff was incredibly rude and just said everything is the same price regardless of what you pick. There is no transparency here and the attitude from the staff is unacceptable. Definitely not worth the 'premium' price for basic service