Contour

I would NEVER recommend this restaurant to anyone. We stay at Ritz Carlton's across the world and this is the worst hotel restaurant I have ever been to. The service was awful and our bill was $400 (Including 18% tip) for 4 drinks, 1 bottle of water and 2 burgers. We saw our server twice the entire dinner and when we were asked if we wanted dessert, we said no and the server said nothing and just walked away...the only exception is Manny at the bar. He is amazing and so kind, however every other server is unfriendly and inattentive. We were so disappointed by this experience. This kind of environment and service does not belong in a Ritz Carlton and you are NOT getting what you pay for.

This is one of the best breakfast spots in NYC for a high-end meeting. It's also great for lunch. The food is solid, and the ambiance is amazing. I highly recommend the Contour lounge area for your next visit to the Ritz-Carlton in NYC!

Dull and uninspired. Absolutely shameful this is in a Ritz hotel. There's better ambiance in a hospital waiting room. There should be a certain level of elegance for a $30 Manhattan, not a miniature poodle eating and drinking off the plates on top of the table. And no one wiped the table down after it. Disgusting. I don't care if this is in a dog friendly hotel, there has to be cleanliness standards. I lost all faith ordering additional food or drink from this establishment, including hotel room service. This bar is beyond retribution. I'd wipe out the Contour name and completely rebrand, starting with training the staff to be friendly and also to properly clean after turning a table.

We stopped at the Contour Lounge for drinks and loved the cozy ambience, perfect for a snug retreat in Manhattan, nice and quiet with dim lighting. Manny made us the best Bobby Burns cocktails we’ve ever had, even though they were not on the menu. This was 4 days ago, and I’ve been trying to replicate his velvety version ever since to no avail. Thank you for the hospitality, Manny! Best bartender we had on our trip to New York.

What a disappointment! Poor service not very welcoming and definitely not worth the value. Booked it for my birthday on a visit to NYC. No acknowledgment whatsoever and again service was cold and marginally rude. I don’t think I’ve e er had a worse experience at a ritz carlton. We had tried to stay there but it was full so glad we didn’t. It was awful.