Cook Out

We order the pick two comes with a barbecue sandwich a bacon wrap and coleslaw. And my bf ordered a burger. I didn’t even get my entire meal! No sandwich no bacon wrap no coleslaw. Then told me my meal didn’t come with a drink. I’ve been going here for years. We went inside to let the manager know and she told us we were lying. SMH. Why would we lie about a sandwich and about not getting something we paid for. Then the manager she proceeded to look through our bag of food (THAT WE ALREADY PAID FOR) with NO GLOVES after running the drivethru moving the fries around in the bag telling us the sandwich was in there and we weren’t telling the truth. We went through the drive thru and parked went inside to be told we were lying. It hadn’t even been 2 mins since we went through the drive through

Visited 11/15/25 I ordered a milkshake with Heath bars and caramel cheesecake. I dropped it on the floor before I could even taste it. After I was cleaning up the mess, I went to the cashier to tell him what happened and getting ready to pay for another. He said I heard it drop on the floor and we are already making you another one no worries. That's the best customer service team ever! I would definitely return soon

TLDR: Great food, friendly staff, clean dining area, and unbeatable value. A must stop for any Cookout fan or anyone craving quality fast food at a fair price. As a longtime Cookout fan who first discovered the chain during late night college runs in North Carolina, I always make a point to stop by whenever I’m near one of their northernmost locations in Fredericksburg, VA. Over the years, Cookout has come a long way from the plain white Styrofoam trays to the new branded paper boxes with vent holes, which do a great job of keeping fried foods crispy and fresh. I’ve dined inside this location about half a dozen times and have always had a great experience. The restaurant is consistently clean, the staff are friendly, and service is quick. My go to order is the Cookout Tray with a big dou

My go to great on my pockets and great for my stomach love the food and the people always fresh fast and gets my order right 98% of the time I only had once where the forgot my one meal but that didn’t turn me away we all make mistakes and fast food can be a pain (McDonald’s was my first job at 15) so I get it. I will always go back. Thank you cook out team all shifts have great workers

Honestly I like the location but the way the staff comes onto the mic yelling and cutting you off before you finish your order is ridiculous. Granted it’s fast food but you wouldn’t want someone taking your order and messing it up either because they really can’t take the time to hear you. Slow down a little, take time to listen and make sure everything is correct before handing people their orders.