Cook Out

I’ve been here TWICE in the past month and BOTH times my child has found HAIR in her shake. There is no number to call, sent an email on their corporate site (no response) and the employees don’t seem to care! DHEC Needs to get in here ASAP if there is hair in the ice cream there’s no telling what else is filthy.

Freezing inside like the heater wouldn’t work. Took 30 minutes to get our food. Taste was ok but portions were kid meal size. Staff moved like zombies. Shakes were good.

Can't get orders right. Should be shut down. Will tell everybody not to go there unless they want the wrong order. This will go several platforms. Do not recommend. Go anywhere else. Literally anywhere but cook out. Would leave more negative reviews if it would let me. Entire chain should be shut down.

It was the normal kind of busy for cookout on a Sunday, but I was highly disappointed in the amount of food in my tray, I only had about 7 fries in there, and I didn’t notice until I got home that they had put my milkshake inside another cup, when I went to pull the other cup out I realized they had busted a hole in the first cup. There was styrofoam in my milkshake and almost half the cup was just straight up peanut butter. They were lucky a kid didn’t get that shake with styrofoam in it, they could’ve easily choked! Won’t be back.

The chicken sandwich was very good and the cashier was friendly enough. My issue was with the misleading price (sign says 4.99 for a “club style” but I was charged $4.85 + .99 for “club style.) (see receipt.) Furthermore, my daughter got a “double” side of cheddar bites, but it hardly double (see picture). If a restaurant like this wants to compete with the “big boys” they need to do better, IMO.