Cook Out

I had a really bad experience at this location. I was told to pull up to the window, then told to move back even though the drive-thru wasn’t busy. When I finally got my food, it wasn’t even in a bag, and the worker was rude and basically threw it through the window. On top of that, my sweet tea looked disgusting — like someone had spit in it. Completely unacceptable and unprofessional service.

For the most part cookout has decent fast food. I was not impressed with the barbecue sandwich. It had no barbecue taste to it and it taste like greasy mashed up chicken. Other than that I really can’t complain because I go there especially just for the milkshakes. It’s a good place to pop in the eat something unhealthy and have a good time. The prices aren’t bad. The parking lot is a little tricky to get in and out of other than that overall, it’s a nice location. It’s a nice place to go and grab something.

We came here a couple weeks ago for 3 shakes. We didn’t try them until we got home and they tasted like spoiled milk so I went back and got a refund. fast forward to today we gave them another shot assuming the first time was a fluke. AGAIN the shakes taste like expired milk. Not as bad as last time but it taste like the milk is days past expiration. I don’t even feel like going back for a refund this time- we will just never come back.

I love the bbq, hush puppies and their milkshakes. However, this evening the order taker at the Mercury Bvld restaurant got the order wrong and gave me a peanut butter fudge milkshake versus the banana fudge that I ordered. I didn't like drinking a spoon of peanut butter so I called, drove the 10 mins to get the shake replaced. For my inconvenience, I asked the night manager to throw in some fries. He refused. He didn't care that their mistake was an inconvenience to me. This is horrible customer service and I will file a complaint with the corporate office.

I ordered my food at 11:33pm (double burger tray, chicken quesadilla, and Cajun ranch wrap with a caramel cheesecake milk shake). The lady at the window told me my order was 11.17 then changed it to 10.77. When I arrived at the window the lady was rude and mistakenly said my order was 11.17 again. I corrected her and asked for ranch bbq and cookout sauce. Once she handed me my food she closed the window. She didn’t give me any cookout sauce then I waited for her to reopen the window. I asked for cookout sauce again then she said, “oh we are out”. She could have easily communicated that however I asked for ranch then I left. I arrive home to eat my food to find out my order was wrong. I did not receive my order correctly as mentioned above. Please look at the photo. The lady was rude, showe