Cook Out

Multiple times have given me the wrong order. Gave all cheese bites instead of fries and burger wasn't fully cooked. Able to salvage the burger with the air fryer, but I now have a pissed off toddler because there aren't fries. 😒 Can y'all just have staff repeat back orders like other chains? That's simple.

I ordered a charbroiled BBQ chicken sandwich, and what I got was an unrecognizable piece of chicken completely black on the underside — not just “char grilled,” but charred solid. Either the grill hasn’t been cleaned, or someone just forgot it was even cooking. The photo speaks for itself. It was inedible, which sucks because I had just gotten home from work and was STARVING. To make things worse, my order was wrong. I asked for mac n cheese bites and got fries instead. Honestly, I can see why so many reviews mention mix-ups — the drive-thru speaker is so garbled you can barely understand the person on the other end, and they clearly can’t hear you either. She probably heard fries. They were limp but fine, and the hush puppies were honestly wayyyyy too crunchy, like they had been sitting

One meal did not have the corn dogs and instead received a burger, and the other meal did not get the nuggets even though everything was typed in correctly. This cookout is really hit or miss. I should know to check the food by now before leaving bc of how many times this has happened. Called customer service, no answer.

Cook Out is a staple in Columbia, South Carolina. There are multiple locations serving a variety of burgers and types of chicken sandwiches. Our food was delicious, but the star of the show were the shakes. They have 44 varieties. I had the peanutbutter fudge, and it was perfect. They are very thick, so be sure to grab a spoon. There are quite a few flavors I can't wait to try.

Went here at 8:30 with friends on our motorcycles and had a amazing food, got nuggets which came out fast and met the nice lady behind the counter which you can tell is a worker.