Cook Out

i always get the same order and this place always gets it wrong. i ask for chick quesadillas with extra sauce because i never get any sauce on them when i dont ask. you would that thatd solve it since im paying for more sauce but i still get no sauce. same thing when i add extra chicken. ill get the flattest quesadillas i could imagine. something as basic as "no onions" on my girls spicy chicken wraps and instead i get a bunch of onions and no lettuce with one of them having a crubling tortilla. just feels like nobody cares. had multiple times i come back and tell them they messed up my order only for them to act half concerned and turn around and do it again. if i didnt like cookout i wouldnt ever be there. i feel like at some point theyd hire capable employees that can read tickets but m

I only ordered a chocolate banana shake and when I received my shake it had what felt like about a quarter of a banana in it and it had no chocolate in it whatsoever also there was about a 2 inch blonde hair in my milkshake that is disgusting. I live 30 minutes from this cookout and I was not going to turn around and have them fix it but I am very disappointed. On top of that the staff were arguing.

My husband and I ordered 2 hamburgers, one with ketchup, pickles and onions, and another with ketchup, lettuce and pickles, Onion rings and a large pop plus a hot dog with ketchup and mustard. This is what we got 2 hamburgers with mustard. We did not ask for mustard on 2 hamburgers and onions should have not been on one. We also ordered a hot dog that came with chili sauce and coleslaw, which we did not ask for either. Only wanted ketchup and mustard on it. Paid $17 for this mistake..

This place is absolutely awesome. The cheddar style burgers are phenomenal. We had, onion rings, cheese bites, cheese and cheeseburger quesadillas and all were so good. Our food was served incredibly fast and piping hot. We also got an Oreo and a peach cobbler shake that were both super thick so you definitely need a spoon and they were excellent. Can employees wear really friendly and patient with a customer who was there for the very first time and was having a hard time navigating the menu lol.

One of the WORST cookout locations I’ve ever been to. Cookout has always been one of my favorite places to eat, but this one has basically ruined my love for the restaurant. I’ve called corporate multiple times, filed multiple complaints, seemingly for nothing. Every single time I go here there’s something wrong; whether it being completely incorrect, differently priced each time (even though I always get the same thing), no sauces even after requesting them, rude staff, receiving basically no sides(ex: 2 maybe 3 onion rings if that’s my side of choice), and overall just poor service.