Cook Out

We stopped by this Cook Out location on our way back from Fayetteville on July 31, 2025, around 5:30 PM. The woman taking orders at the speaker was fine, but when I got to the window, she was not friendly at all. I ordered a vanilla and chocolate milkshake, but it barely had any vanilla in it. Unfortunately, I didn’t realize this until I was already on the road heading to another city. I also had to request a fresh order of onion rings because the first batch was soggy. I wasn’t given a receipt. Another concern is the strange placement of a metal fixture right next to the drive-thru window. I saw a truck turn the corner and scrape his vehicle on it—it left a visible mark. Overall, I won’t be coming back. What's incongruent is that Cook Out puts Bible verses on their bags and other items

Went through at 6:15PM January 30. My wife and I have worked at many Cook-Out locations. I got an Out West style big double burger tray with fries and a ranch wrap. My wife got a Cook-Out Style big double burger tray with Cajun fries and a chicken quesadilla. What we received was possibly the very best Cook-Out trays we have ever had. Everyone was friendly. This is the best location in the area by far!

We went to the Raeford location tonight around 9pm. We brought it home and our 14 yr. old daughter bit into a medium rare burger. It was disgusting. She had to throw it away.

First off; I will never go back to this facility My first time ever visiting cookout. I use their drive-thru service to place my order I waited about 2 to 3 minutes before anyone even came on the speaker I had to say hello hello and then I got a response I ordered a tray with a single burger my toppings were grilled onion mayo lettuce grilled onion and light mustard When I tell you that sandwich was drenched in mustard no ketchup at all. I'm glad I checked my sandwich before I left I went back to the drive-thru to let them know that my sandwich was not made correctly didn't get an apology whatsoever. When they remade the sandwich and handed it to me it still was not made correctly I refuse to go back through the line because I didn't My food being tampered with because of my complaining. N

As a former Cook Out employee, I know exactly how things are supposed to be done, and my previous visit proved it could still happen. Everything was spot-on: order accurate, quality perfect, customer service solid. Sadly, that standard seems to be the exception now, not the rule. This time, the cashier was friendly and efficient, credit where it’s due. But then she handed my credit card back with the bag (without my credit card receipt), with the bag turned toward herself. Not being able to see my card, or know it was with the bag it slipped out, hit the ground, and only when I asked for my card, then did she tell me where it was, on the ground. Not exactly the level of care I was trained to give. After 28 years in this industry, I know to check my food before leaving I should have. I as