Cook Out

Food quality continues to go downhill. I stopped getting the chicken sandwich because most of the time, the chicken breast was less than half the size of the bun! And now this! A cookout tray with DOUBLE up of bite, and THIS is what im given, SEVEN bites!!! Besides having orders handed iut incorrectly, food quality going down hill but same cost, its making it really difficult to want to continue spending my money here.

This was my first Cookout visit after it being recommended to me by multiple UVA students. It was indeed revolutionary. Portions were somewhat small, but because it's so affordable, I'd just recommend loading up with multiple items. I got the Butter Finger milkshake and one of the combo meals and all were delicious. I love that they have so many flavors for the milkshakes.

I went to this cook out this evening to get food for my wife, myself and our Children we sat in line for 20 minutes before ordering. The employee at the Window was extremely polite that made the wait worth it. But when we got home my 8 year daughter opened her food and found a piece of metal sticking out of her Chicken nuggets. I am not happy about this if we didn’t see it she could have got hurt. I hope to hear from the upper management from this cook out to find out what happen and what there going to do to make sure it doesn’t happen again.

The food was fine my issue was when I went to the drive through a second time and let them know my order was messed up and I was met with a grinch of a woman who looked like she not only hated her job but also life in general. I heard her say to someone that I ordered double fries which is correct I did, but not for two orders, only one. It clearly says cheese bites per the photo. I got an apology from the girl at the window who really didn’t need to apologize bc she wasn’t the rude one. If you don’t like where you work then find another job but don’t be rude to someone when you made an order wrong then talk crap in front of the customer.

Ordered a chicken quesadilla and literally got robbed on the chicken. Im pretty sure there's supposed to be more chicken than that.