Costco Bakery

I’m writing to express my disappointment regarding a birthday cake order I placed at your Burnsville location on Wednesday afternoon for Saturday. At the time of ordering, I was told that the cake could be made with a slight modification, which I agreed to. However, I received a call on Friday afternoon informing me that the cake could not be done after all. This last minute notice has left me in a difficult position, as I’m not sure I have enough time to find an alternative for the celebration. I understand that changes or limitations can happen, but a more timely update would have given me a better chance to make other arrangements. And when I asked why wasn’t I informed on Thursday, Alyssa(the person who called) was so defensive and lied about it by saying they called and no body was