Cottage Inn Pizza Midland

I ordered a small Build Your Own Pizza with pepperoni and butter garlic Parmesan flavored crust. The flavoring was not on the crust, and the crust was very dry. I ordered the Inn Stix and they had so much butter on them they were soggy and undercooked in the middle. I would not order from here again. Very disappointed and feel like the quality of their food has gone way down hill.

We we're there on November 15th around 8:30 pm. We stopped in to use my husband's birthday reward and we also used our points we earned from buying pizza previously. This male worker in his 40's I would say with black framed glasses apparently didn't like us not buying anything else and was annoyed everything was free. I wish they would have had on badges as I feel corporate would be interested in how he treats customers. We sat inside as our children had to use the restroom. After we got done eating our one child asked for water because he was thirsty. This same worker told him he'd have to buy the water. We said no that's fine we'll be leaving soon. We told him he probably assumed he could have a drink as water is usually free elsewhere to customer's. We said that he probably saw your st

Nicodemus was really kind on the phone. His first night flying solo and he really made things right when I gave him my concerns. As far as the pizza goes. My delivery was supposed to arrive 7:50, I called At 8:16. Nicodemus came in clutch to comp some things due to the wait time (which he mentioned my delivery driver left 20min prior to my phone call), and let me know there is only 1 delivery driver who had to take multiple orders with them.. which I empathize with for sure, but by the time I recieved my food at 8:23, my breadsticks were barely warm and my pizza had no fresh gooeyness. If I was only giving stars to Nicodemos Id give him 5, but because of the food I sadly need to give a 3.

Ordered a medium BLT pizza, and a cheesebread. The cheesebread is great, as always. But, the BLT is missing the lettuce, tomato, and the drizzle. I used to really like this place, but the past few orders I've placed and picked up have been wrong, from missing toppings completely, to just not reading the notes or adding toppings when I pay for extra. It never is busy when I order, so I'm not sure why something like this is being overlooked so frequently.

I used online and picked up on site. The place was really clean, and staff were super friendly. No complaints here! And Cottage Inn pizza is pretty good in general. They also have gluten free/ friendly options, which puts them on my list