Cubby's

I don’t usually leave bad reviews but after my experience today this deserved it. First, their menu is very clearly labeled for V, GF, and Ve, but they didn’t have a lot of Ve options. I ordered a chicken salad but asked if I could switch the chicken for black beans. The worker then said “um I don’t see that as an option”. So I said, “Can you please ask if they can put black beans on there for me?” And she, looking very skeptical and not trying to be helpful said sure and then proceeded to not ask anyone. When I went to go get the food I said “were you able to get the black beans” and she said “yeah I asked and we actually don’t have any black beans in the store” (After my husband had just received his BLACK BEAN burger. I told her there were black beans on other salads in the store and

Hit Cubby’s this morning for breakfast and got the tri-tip torta sandwich. DELICIOUS!!! Abby took my order and is so happy and helpful.

Seems like the ownership have forgotten the “WHY” they started this business. First, the additional credit card fee of 2.5%, completely a junk fee and unnecessary.. seriously.. Now the food, we ordered the large or regular Buffalo fries, always delicious, we just needed more sauce once we ate the top level there was no much sauce at all, I asked for more and was handed the buffalo sauce but not the blue cheese sauce and was told it would be extra… again seriously?? And the guy wasn’t amused at all, no customer service.. Then when we dug into the Tri-tip salad, that we ordered with no scallions…. It was loaded with scallions… and it also had about 3 ounces of Tri-tip.. they should have put more tri-tip and no scallions. I took it back and again not good customer service or friendly staff

There is no consistency with each location. Some have great service and clean tables and others are cold and sticky. The food options are plenty and the ingredients seem high-end but it definitely is a pricey place to eat. One persons meal is easily close to $20. It’s becoming less and less a place I want to visit.

We visited this location a few weeks ago. We don’t usually come to this one, but it was on our way after shopping at the outlets. The food, as always at all their locations, is consistently good—maybe a bit pricey, but still very good. That day we went with our kids. The restaurant wasn’t very busy, and the children were playing, which is completely normal for kids. Unfortunately, my wife (who also speaks Spanish) overheard an employee speaking disrespectfully about the children for playing and for being born in this country. My wife chose not to say anything at the moment because the kids were present and we didn’t want to create a scene. Later, we found out the employee’s name was Alexa. Experiences like this are very disappointing and unacceptable. Because of this, we will not be retu