Culver’s

Today’s experience at Culver’s was frustrating. The service was unorganized, the staff seemed uninterested in helping, and our order came out wrong. It didn’t feel like anyone cared about fixing the issue. Definitely not the standard I expect when dining here. The manager also came off very disrespectful. Ordered broccoli and check the image for the portion size.

I visited Austin from New York and I'm so sad we don't have Culver's! Incredible butter burgers, cheese curds, and milkshakes!

The Culver's staff has shown a ton of grace under pressure tonight! They are backed up with 3rd party orders, walk in customers, extra people due to a nearby convention, and drive through orders. They have been polite and kept everyone updated on the status of order taking. The staff have been communicative and efficient and helpful with each other. We waited about ten minutes to order...but then our food only took five minutes to arrive! (And it was fresh, hot, and delicious, of course.) The tone of the staff can definitely set the experience for the customers, and they have done their absolute best to rock and roll through an extremely busy night. Way to go, y'all!

Unfortunately, our experience was absolutely subpar. After placing a DoorDash (DD) order, we only received a portion of our items. After calling the restaurant, they refused to take accountability for the error. We kindly asked for our entire order to be remade since the half that arrived was cold and assembled poorly. They refused. Their team did remake the items missing from the order; however, upon arrival, we walked to the front counter and heard the crew loudly complaining about our concerns. After confronting them, they were pleasant and obviously embarrassed after having been caught. We got our food and returned home to find that the food was obviously made with spite. Our party also spoke with management, and they were unapologetic.

Did not enjoy the Walleye. Tasted like something fished out of a creek 😂 I know the custard and burgers are good though so I'm not going to bash them over frozen fish. I just wish I had ordered a burger instead lol. I think I ended up going to In N Out afterwards to purge the Walleye from my memory.