Dairy Queen

I travel often, and this is one of the worst-run DQs I've encountered. There is no system in place, the wait times are ridiculous, and the staff seems completely indifferent. Getting charged for a Large and receiving a small was the final straw. Not worth the stop in Cotulla.

I was extremely disappointed with my experience during the morning shift at this Dairy Queen location. From the moment I walked in, it was clear that there was a serious lack of organization and effort. Several employees were sitting down or on their phones, and no one seemed to be actively cleaning or stocking supplies. The fountain drink area was a complete disaster, with what looked like spilled soda all over the floor. There were no napkins, no condiments, and nothing restocked. As someone who has been a manager for over 30 years, I strongly believe in the saying, “If you’ve got time to lean, you’ve got time to clean,” and this team clearly was not following that principle. When I approached the counter, the lady who helped me was very rude, almost as if I was interrupting her time on

Stopped by here the day after Thanksgiving and the service was phenomenal and the food was just as good if not better. Fresh produce, hot food and plenty of ice with my tea the way I like it. All the staff had a smile and very welcoming demeanor. This place is a must stop every time we visit on our way to the family ranch. Thank you for being a staple to the community for such a long time. If I’m not mistaken, there was a plaque there showing the first pic of existence to present day. Over 50 years is a testament to your business model. Happy Holidays.

To be honest. Idk why I keep coming to this location. Don't get me wrong DQ. I've been eating your food all of my life but this is getting out of hand. I literally told them that I got shredded hamburger salad the last time I ordered a grilled chicken salad, instead of romaine. Don’t get me wrong this isn't the first time. I'm just sick and tired of these lies. If you don't have a proper salad. Why do you sell it to begin with? Some people actually like to eat a late night salad but I guess it's too hard for your management to understand that. As a business owner I know it's hard to have inventory at hand at times but damn do a better job to keep those that actually care about the food. How I said I told them that all I got the last time was hamburger lettuce and I got the same thing again

Unfortunately I did not catch the name of the guy at the counter, but he definitely made it a gold star service! Very polite and professional. The food was great and found a picture of a friend of mine hanging in the dining area. Place was clean and we had an enjoyable lunch. We had the chicken and beef finger tenders and a hamburger.