Dairy Queen

Absolute worst DQ if not “fast food” restaurant I’ve ever been to. This place does not get into any kind of a hurry even when there’s only one person in the drive thru. They will serve their school first and tell you if you want food they’re not doing it. They will almost always park you in their parking lot and bring your food to you whenever they feel like it. Additionally, if you go through drive thru count on waiting at least 2-3 minutes just for them to answer the call box and another 2-3 before greeting when you come to the window. Customer service is not a phrase they know. True story, if you don’t want to wait as long call ahead at least 30 minutes before coming during lunch or dinner and this “might” help you wait but not likely.

Me and my husband eat here quite often but this past Saturday 08/23/2025, we received the worst service ever. To begin with a new employee. (Jamison) was taking orders and he didn’t quite understand how the app coupons work, so he asked the so called manager (Dora)on duty for help which she really didn’t want to help him or us. Second of all I had tried to get ketchup out of the dispenser on the counter by the drinks and it was empty so when we were brought our overcooked food in which the patties given to us were cold and hard around the edges, my husband asked for ketchup and the so called manager on duty (Dora) again did not want to help, I had to literally tell her it was empty. Once she filled it up she never brought us ketchup, so I got up and got it myself. Last but certainly not le

I called in my lunch order at 11:30 am and asked for it to be ready at 12:00 pm. Made it there to pick it up around 12:05 pm. My burger and fries were not at all hot. I also asked for my dude burger to be fried a little longer and that wasn't done. The best part of the meal was the drink. I was so very dissatisfied that I could only eat a small portion. I went back to talk to the manager after work and explained the situation and how very dissatisfied I was with my lunch and also said to her that I still have the meal. Manager replied "I'm so sorry that happened to you, you should have brought it back." I explained that only have a 30 min lunch. Again she replied "I'm so sorry." It would have been nice for her to replace the meal for my lunch tomorrow.

Not sure what is going on with this Dairy Queen, but the portions are getting smaller.

I give DQ 4 stars overall bc USUALLY I’m waiting in drive thru 15 min before I can even order and then another 10-15 min waiting to get the order. Not TODAY tho, everything was fast and efficient! Thank you Celsy!