Dairy Queen Grill & Chill

We frequent this dairy queen a lot. My 3 year old daughter loves this place. We went through the drive thru and I ordered her a sprinkles ice cream cone and they definitely came through on the sprinkles. They have had the same owners for years the food is good and the ice-cream is great.

Yasmine was the star of the show! Amazing customer service!!! The food was fresh to order and my blizzard came out perfect..

Every time I come to this location, the prices are different and not in a good way! I enjoy Dairy Queen thoroughly I typically go to another location, but this one is right down the street from my children’s school so I end up here more often than I would like! This time we went because of the crunchy cookie promotion, we wanted a crunchy cookie parfait. The person who took our order was friendly at first Then when we ordered the parfait, we were told over the intercom that we will be overcharged because that is only a TikTok promotion and it’s not on their menu. It’s something that TikTok created! Totally understandable because I’ve heard this before, however Got to the window the girl told me never mind that they were gonna be able to make it ! They made it. It was a beautiful parfait as

I stopped going to this location 1 year ago because the manager was extremely rude. I was owed a refund...I did not get it. Her customer service is beyond horrible. I ordered online and she said the system never received it...she refused to speak to me but the young lady, who had exceptional customer service was i guess the managers interpreter. The manager wanted to see my paid transaction, done, wanted to see my bank receipt, asked for my name and phone number because she said if my bank returns the payment I better come back and pay her... I told her that this is not my problem it is something she should handle that with her higher ups. I wanted to commend the young lady that helped me but Ms Manager literally swooshed me to leave..The higher ups must like her rude ways as I waited a

Honestly Ms. Rebecca is amazing and her customer service is unmatched. Manager under the name Lawson was very rude, wouldn’t listen to my concerns before saying no she’s not getting that. There is a lot more to this story but I believe Rebecca should hold a manger position over Ms. Lawson.