Dairy Queen Grill & Chill

Update 7/22 - I did reach out as requested below and as of today there has been no resolve for review posted below. DO NOT GO TO THIS LOCATION. One of the worst experiences I’ve ever had at a DQ. I found a balled-up piece of straw paper in my French fries — and I had already eaten some before noticing it. Completely disgusting and unacceptable. I called the store right away to speak with a manager and was told to call back tomorrow. No apology, no concern, no refund. This shows a total lack of food safety and customer care. I won’t be coming back, and I highly recommend others think twice before eating here.

I visited here a few times, mostly because short wait and convenience. Each time I'm not really impressed. This last visit may be my last. I specifically asked for no tomatoes. And they found the thickest slice they could. The lettuce was also mostly chunks, not leaf or shredded. The whole sandwich looked sad. After taking off the tomato and several chunks of lettuce, the sandwich did taste good. The fries were good and fresh. The guy behind the counter seemed like I burdened him just placing an order, but that's fast food now days.

Usually the service is great, food comes as ordered, and everything is fresh!! Recently I ordered my meal and three chicken tender kids meals, and was given complete garbage!! NOT A SINGLE TENDER... nothing but overly battered pieces of chicken so hard my kids couldn’t eat it!! When I called I wasn’t allowed to speak to management, and I was told in order for anything to be done I must return the food!! I wouldn’t have minded at all if I lived close or would return soon, but it was completely offensive!! They STOLE $17 from me for those kids meals and I had to order food elsewhere!! While I didn’t save the garbage they served my kids to bring back I’ll add the picture of the rocks they called chicken!! AVOID ORDERING CHICKEN TENDERS HERE, AND GOD FORBID YOU EVER NEED THEM TO FIX YOUR ORDER

Don't like this location! The ice cream has no flavor. My banana split toppings were watery. It was close and I wanted ice cream BUT I was more disappointed than satisfied. Just look at these uncooked chicken bites....ewww

After finding multiple hairs in my wife's gravy. We called and complained atleast 20 times. I called from my cell phone 5 times and 5 times from house phone from 8-9. After calling back to try and get my meal replaced the owner was terribly rude and refused to replace the meal and said that it was my fault that I should of called. Me and my other half work as general managers in fast food we know there are customers that complain about anything and everything so we do our best to not complain at all but in this situation he should of apologized and just offered to remake the 8$ meal and they wouldn't get picture proof that they have hair all in their food. If you eat here Please check your ice cream and your food they don't/nor care to wear covers for facial hair. I'd be shocked if this i