Dairy Queen Grill & Chill

I usually get great service at this Dairy Queen, but today was a total joke. I went through the drive-thru around 12:54 PM to order an Oreo Brownie and simply asked if the brownie could be in a separate container. The worker snapped at me that she couldn’t do it unless I paid extra, and when I told her I’ve had it done that way plenty of times before, she just stopped talking completely — super rude and unprofessional. When I pulled up to the window, she hadn’t even rung up my order and stood there rolling her eyes like a child. Another employee had to step in just to take my payment. When the rude one finally handed me my ice cream, I still said “thank you,” and she rolled her eyes again. Unreal. If she hates her job that much, maybe she shouldn’t be working with customers. Completely r

About 3 weeks ago my order was incorrect due to a menu and a system error. The team lead displayed great customer service and professionalism, as well as the drive through cashier to handle the situation. I’m so appreciative of the service demonstrated. Everything was taken care of with respect, great communication, attentiveness, which is hard to come by these days. Shout out to those wonderful employees!

Went inside. 3 employees were talking at the counter ignoring us. Another employee finally came over to take our order. We ordered a hot fudge sundae and carmel sundae both with whip cream. Below are photos of what we got. Will not be back!

Stop here frequently for quick take out, & have never had any problems! Food is fast, & prepared perfectly, & staff are always friendly.

Still the best chocolate shakes anywhere around! I just wish they would mix them throughly & not leave pockets of straight chocolate syrup all in the middle & bottom.