Dairy Queen Grill & Chill

Just visited this location. Noticed there were 8 people working (from what I could see), and that was nice to see. Respectful WORKING manager onsite, and the staff wasn't just working they were working together. This goes to show other stores and restaurants that it can be done. I get others will have bad reviews, but when you read them, it's a bad review for petty things. This was the quickest, and most pleasant DQ I've been to. Thank you to the staff.

I saw an ad for the Flamethrower Basket on a Gas Station Commmercial while filling up. I went to the Dairy Queen across the street and ordered a Flamethrower basket. It rang up to 9 dollars and some change. I told the guy Jeff it says 7 dollar not 9. He re rang the order and the advertisement says 4 piece, toast, fries, ice cream for 7 dollars. I got 3 pieces of chicken and fries and a small drink. I dont suggest going atleast to this location because they dont honor their promotion and will try to give you less or charge you more. Pretty disappointing to receive service like that. The order was placed at 12:50:37 PM 3/5/2026 Register 2 Server Jeff Order ID AACAENJAAEBH

As you can see by the pictures this chili cheese dog was completely inedible!!!! The chili was literally BLACK!!! I took one bite to see if maybe it would be okay but something in my head said spit it out you could get food poisoning!!! Why is it black? This is absolutely DISGUSTING!!! I ordered from Uber Eats. I took these pictures and tried to send them to Uber Eats to get my money back but it won't allow me to and their platform just says thanks for the feedback. I am not looking to give feedback. I am looking for resolution by either refunding my money for the chili cheese dog (if that is what you want to call this) or at the very least replacing it with one that is actually fresh and not looking like something that came out of a lagoon in a sci-fi movie. So, in an attempt to at least

I had a dilemma that was beyond this franchise's control, yet it was handled promptly and everyone I communicated with were professional and kind. I couldn't ask for better service and would go out of my way in the future to support this store. Thank you!

The O'Fallon DQ is the best. The staff is always friendly and the food is great! I wish all restaurants had employees that are as friendly, they are always smiling and have great attitudes. Thank you.