Dairy Queen Grill & Chill

Went through the drive thru with a pregnancy craving for a chocolate brownie extreme blizzard and get handed one without a single brownie piece in it. My husband got a royal blizzard with no chocolate center. He asked the drive thru cashier Natalie for a receipt and told her his order was wrong and she handed him the receipt and shut the window without saying a word..... another guy came and fixed it and then she never gave us the blizzard.... my husband had to wave in the window after several minutes for her to get it to us, she opened the window handed it to him and shut it again saying nothing. I'm not sure what her deal was but I would never let my associate act this way or continue to employ them after what I witnessed tonight, do better :(

I’m telling you what this staff they may be young but they know what they’re doing. They were so nice and kind impatient and made the best blizzard I ever had. I mean these guys packed it on one of the best Dairy Queen’s. I’ve been to in a long time, keep up the good work guys, a.k.a. the gray hair chick.

This was the slowest, worst service I have received in a fast food restaurant in a long time, and that is saying something. We would have just left, but the insane prices I paid for the food and ice cream made me wait. Every single table was dirty and my wife had to go get wet wipes from the car just so we could clean off our own table. There were 4 employees standing around talking to a former employee and they were all just openly complaining about the store and their management. To top it all off when we finally got our food and ice cream the portions were comically small compared to the price we paid.

Front counter service was friendly and some of the staff seemed good. I like the interior design. I did have a complaint, though: nearly every table is dirty at 1:15 pm, and the bathroom is in serious need of a cleaning. Drive-thru isn't backed up, and inside isn't crowded. I don't know why nobody is cleaning. As for the food, it tastes good, but my burger got to me pretty smashed, see photo, and I was right there inside. I think that's just how their buns are?

10/10 WOULD NOT RECOMMEND Went through the drive thru and ordered a doubles cheeseburger with no pickles and no onions. Checked the burger on my way home and it had both of those on it. No big deal, so I just go back to get it fixed. The picture shown is what I was given. Someone was clearly upset that they had to fix their own or possibly a coworkers mistake and decided to take it out on the paying customer. Absolutely terrible service. Also, clearly not hiring trustworthy staff to handle and prepare people food if they’re lashing out like this out of spite instead of fixing what was a honestly a simple mistake. 10/10 WOULD NOT RECOMMEND