Dairy Queen Grill & Chill

Our order was missing the fries, so I went inside to let them know. The poor manager (who seems to be working with a bunch of lazy youths) acknowledged this and told the kitchen to make an order of fries. I'm not quite sure of the dialog that happened (as I couldn't hear the cook in the back of the kitchen), but she had to reiterate 3 times that she needed fries that were missing from a mobile order. Once he gave her the ETA, she told me it would be a 2 minute wait and apologized for the inconvenience. As soon as the fries were ready, she brought them right out to me. Seeing the young kids she has to supervise (and hearing them complain how they're tired as they lethargically type in orders) makes me feel bad that this young lady is fighting an uphill battle every single day. Because of he

They be shortstaffed, but when you go in there after they just got hit with a rush, it is absolutely disgusting in there. It's like a bong blown up. They don't understand. I think that they don't need to keep pushing cars through to the point where they don't stop and clean stuff up, the garbage can with piled up a foot and a half overflowing there is ice cream on the ground everywhere there was a bucket of melted ice cream right next to the thing the shake machine that they used to make all of our blizzards and shakes with filthy disgusting and it's because they got hit with a rush and are shorthanded or not so they're not cleaning anything up and they're in a hurry so they're making a mess and it's sad. It's sad to see because those people don't deserve to have to be so stressed out the

Clean and modern dining area, friendly enough service staff for fast food, and good adherence to the DQ quality standards. But something strange: Although there's a sign by the door, "Skip the line, order online", I walked straight to the order counter with no line, and had my meal in just five minutes. But my friends who were with me took the sign's advice, ordered online, and then waited 20 minutes for their meal, even after repeatedly going to the order counter to inquire about their order. I'd love to give you a five-star rating, DQ Roseburg, but do something about your horrible online order process!

Can't seem to get orders right. Staff is always rude about it as well. Go up the road to the Sutherlin, OR DQ as everything about it is better.

I sometimes go in for dinner since it's close to my place of residence. The food is always good, however, when bagging the orders, shouldn't the employees be wearing gloves? I don't find it sanitary to handle customer's orders without gloves. I'm sure they all wash their hands thoroughly, but it's a concern to me. But I still go there anyway.