Dairy Queen Grill & Chill

Came to Smithfield today with my wife to do some shopping. We ate at this Dairy Queen. The food was amazing it was hot and fresh the staff was friendly and professional and was amazed at all the items on the menu. The only downside was they were out of ketchup but overall it was great.

My pregnant wife went in for dipped chocolate cone, and this is what she got. Unbelievable. There's pretty much no chocolate there. Go to any other dairy queen, but definitely not this one.

My children and I just order food and drinks from here. None of the drinks are filled. I told the cashier, and her response was that the company didn't come to refill them yet!, so I asked her why would she ask us if we wanted drinks,,if she already knew that? I asked for a refund on the drinks, and she's claiming they don't give refunds. Sounds to me like she's trying to keep extra money!.

I’m allergic to pickles, and so I ordered a kids meal with a cheeseburger and only ketchup. Philip took my order and rang it up correctly. However, I always check before eating, and I’m glad I did, because my burger was covered with 4 pickles. I kindly brought it back and explained I was allergic. They “remade it” although when I got halfway through eating, my mouth started to itch. I’m pretty positive they removed the pickles and reheated the burger, leaving the juice in th bun. I never made a scene and was very respectful, so I fon’t understand the dillema or why they couldn’t at least get me a different bun. I’m really disaapointed in this service.

On 12/06/2025 my family placed an order through the app that consisted of 7 blizzards. We placed the order at 5:56pm and got to Dairy Queen around 6:10. When we told the employee that we had an online order he looked confused and walked away. Fast forward five minutes, a different employee comes over and asks what we needed and we told him about our order. It turns out that the other employee had simply walked away and started working on other orders. For whatever reason, they did not receive our order, though it was ordered to the correct location and the payment went through. Both employees were moving extremely slow and showed no interest in resolving our issue. We showed them what the order consisted of on our phone and the worker took the phone out of our hand, took it over to his cow