Dairy Queen Grill & Chill

This location is always very quick and almost always gets orders correct - it's only been once or twice that minor errors on food has happened (cheese on hamburgers mostly). The drive through is usually pretty fast outside of the occasional backup from rush times. Food is always hot too. Probably the best DQ location I've been to in Rochester.

I had a great experience in the drive through. Staff was so friendly, they offered me different options I didn’t know were available. I ordered the Valentine’s Day cupcake sundae and it was awesome!! Can’t wait to go back.

The food was delicious, but the service is what has me writing this review. Had an issue with my order and the manager I think her name was Kate or Katie was very attentive and through and resolved the issue with no headache. Will definitely be back!

Never have I ever been to such a sorry excuse of an ice cream restaurant. This Dairy Queen was completely terrible and disappointing. First off, 3 medium blizzards cost over $25. Exorbitant prices for mediocre ice cream. The drive thru was empty and yet it took close to 10 minutes for my order. And to make matters worse, two of the blizzards were made wrong. Needless to say my experience was unacceptable, and it will be a long time before I even consider Dairy Queen as an option for ice cream again.

I haven't even made it up to the window right now and am writing this review. This is not a review about the food. This is about the service. No happy order-taker. No thank you. Wait and wait and wait to even have them ready to take the order. To the manager, it's time for some re-training of your staff! Drive thru is horrible. On a positive note, while I sat at the window - not even greeted, I could see inside and it actually looked quite clean! Tristan, u are allowed to look happy and smile.