Domino's Pizza

I placed an order (#1689) on October 31, 2025, at 7:09 PM from the Domino’s at 331 Maple Ave E, Vienna, VA 22180. Around 8:15 PM, I called the store and was told the driver, Mohammad, messed up the order. When I called again at 8:45 PM, he claimed the delivery had just been completed, but no food ever arrived. I made several follow-up calls, and the phone was either hung up or unanswered. My 3 kids ages 3, 11, and 14 were hungry and was wondering when they would deiver our order. This was an incredibly disappointing and unprofessional experience. I’ve always trusted Domino’s for reliable service, but this location completely failed to deliver; literally. I hope management takes this feedback seriously and improves customer communication and accountability.

The. Slowest. Ever. They don't do well with staffing, which likely contributes to the very long wait times. I ordered three pan pizzas and waited thirty minutes. I checked on my order and they said it would be five more minutes. Then I heard them talking behind the counter and the one guy told another guy to start making it. There were at least three staff in the building, but only one working for the majority of the time. That speaks of really poor management. Finally, after 35 minutes,I have pizza! Time to end this review and head home.

I will complete this meal with some Pepto to prevent consequences… I got stinky rotten mushrooms. Don’t trust your eyes your nose will tell you what is going on. Mushrooms decay fast, and can turn into dangerous poisonous food. I thought the ham was bad as rotten mushrooms and rotten meet tend to smell somewhat similar. It is the mushrooms… I was hungry, I denied the smell I sense on the first slide. As the marginal satisfaction decreases half the second slide I was not able to down rate the rotting smell. So, Brian has no sense of smell. My first and last order from this store. Bad service attitude. I offered him to retrieve the pizza so he can smell (maybe) but what he has put on it Never to buy in this Dominos again. That is why the rate is 3 stars… no wonder. Still he tells me th

Ordered from here and everything tasted old and expired. I didn’t even eat my pizza. The wings and the Parmesan bites were all nasty tasting. I called store and no answer. The sauces tasted old as well. I actually got sick to my stomach once I tried the garlic sauce. I wasted money. And I’m so disappointed in the service I got from dominos.

I don't share others' experience. Brian (app shows who made it) made my pizza last time, and it was very fast, delicious, and well made. He was polite and had it ready for me in no time. I'm a vegetarian, and generally eat healthy, so I rarely order pizza, but in the past, for years, ordered frequently from here for my son. They were always punctual, and he never had issues. In fact, only once did they make a small mistake he didn't even complain or bother about, and they fixed it as soon as they opened the box to double check, and saw it didn't match the description 100%. Which, again, he didn't even really care about or specify. Of course, it's not a fine NY or Italian pizzeria. It's Domino's recipes as they should be. We get what we pay for. But for us, we felt that they always gave