Dortoni Bakery and Cafe

I ordered a mixed dessert platter for a work event, and it was perfect! Rainbow cookies, cannolis, cream tarts, chocolate strawberries—you name it. Everything was fresh, delicious, and beautifully arranged. This bakery is my absolute go-to for any work gathering.

Absolutely disaster of a location. Rudest manager and it’s unacceptable. I ordered my wedding cake tasting and they didn’t have the order. I even showed the phone number in my call log which she agreed is her number and out loud to all her employees said how I didn’t order a cake here mocking me. She tried to give me someone’s cake with a similar name as a cover up except it had nuts in it and my fiance is allergic so she wasn’t happy when I said that wasn’t my order. She said she’ll take the order now - when do I want it for? And when I said I need it for today I have my parents coming over she mocked me and said that’s useless because it’s a tiny amount of cake. She said her bakers aren’t in so I probably can’t get my flavors but what do I want? I tell her and she says I’m not saying you

Extremely disappointed—there was visible mold on the cake when I opened the box. This is completely unacceptable and raises serious concerns about freshness and food safety. I literally went to the store and show them it and they just said “sorry” and went to the back room and didn’t come back out. They didn’t even offer me a cookie or anything for the inconvenience. I won’t be ordering from here again.

I use to love the cakes here I ordered a cake for my brother birthday and told them to cancel the cake since we weren’t going to celebrate till Friday 8-31-24. They said it was fine . My parent went to pick up the tres leches cake and we sang happy birthday and I took a bite of it as well as my younger brother and tasted weird like gui and sour I looked at cake and saw the fruits had fungus on it . The cake was bad I called and ask for the manager I told the girl what had happened and she said let me transfer to the manager when I already thought I was talking to the manager . She then said we will give you a free cake and a refund but had to bring the cake back so we drove about 25 minutes when we got there a girl said they were only giving us another cake and no refund . They didn’t even

✨ Today we want to share our experience at Dortoni Bakery (Commack). We’ve bought their delicious pastries and cakes several times before, but today, October 17, was truly special. We went with our 6-year-old son — the staff didn’t know, but our son is autistic — and we want to thank them for their excellent customer service. The lady who helped us was very kind and patient. She took the time to listen and waited while our son decided which cookies he wanted. She smiled at him, spoke gently, and even made eye contact with him. The rest of the staff, even while busy with their tasks, somehow made us feel right at home. As parents of a child with autism, these small gestures mean so much to us. They remind us that there are places in this world where our child will be accepted. 💙 Thank y