Dunkin'

I go to this Dunkin every morning before work and it’s been okay until recently. I have asked for a bagel with cream cheese and they forgot the cream cheese entirely. This has happened a few times before or i get the completely wrong item too.

Everything was horrendous. Do not waste your time. We ordered food and drinks worth of $40 given that it’s a Dunkin’ Donuts. This was donuts for kids and an overseas person who really wanted Dunkin Donuts. Not an acknowledgment as to when we would get it. We paid for it and we were left to one person just handling all the drive thru’s. We WAITED 30 MINs FOR THEM TO ACTUALLY SAY SORRY DRIVE THRU COMES 1st. This is supposed to be fast food not a restaurant. We left with the donuts and no coffee, chai or cappuccino. Please get your priorities straightened. This isn’t how you run a coffee shop let alone retail chain that people expect at most a 10 minute wait. Goodbye Dunkin Donuts you haven’t caught up with the other businesses. Maybe you belong in the 90s when you were popular but just can’t

Never open on time, have been waiting until 5:15 for employees to even show up. Then add another 10 to 15 for them to finish opening and the lights don't come on until after 5:30 when they open at 5. The food is very good but the massive delay this causes is unbelievable. I would prefer dunkin over McDonald's but I can't rely that they will be open on time.

Customer service for the Dunkin corporation apparently doesn’t exist as i have reached out multiple times and no one has followed up with me or issued my refund. I never got my food items and the in store employees were too busy to assist appropriately since i even asked them for a refund. And then promptly was ignored the rest of my time there. Since then i have reached out multiple times trying to just get my money back for items I never received. This was over a month ago and i still have not received even an email or phone call back. I wish you could give zero stars.

We love this location! Donuts are always fresh with variety and service has been great. And it’s always clean. The employee who helped me today went above and beyond. I accidentally ordered my donuts from a wrong location in the app and paid already. But I was with 5 kids, and they were getting tired, so he offered to help and saved me a trip to go to the other store and time by providing 10-star service for just giving me the dozen donuts I have ordered. He could have ignored me and just told me to go to the other store to pickup because I was the one who made the mistake. Thank you for the help and we highly recommend this location. Because I have been to some locations where the donuts 🍩 look old and no variety plus everywhere just look dirty. So if you like fresh donuts and welcoming a