Dunkin'

They never get my order right. They don’t listen.My order is not complicated at all. It is understandable that they are busy but it has been 3 times. I am gonna stop going next time if this happens again.

I have to say that this location is pretty busy. But once you become a regular they know exactly how you like it and how you want it. Mobile orders are pretty quick as well. For those who complain about the price, it’s downtown Manhattan. Don’t expect the same price for outside Manhattan. Their coffee is on point and always fresh. The staff are always providing service with a smile.

I would give them minus five star if I can. I only go there coz they’re next to my work. Customer service is horrible. Once they almost spilled hot coffee on me. One guy stay there just to make some money. Why would you work if you don’t like working there?!? See the picture. I ordered medium iced cappuccino and more than half of the cup is filled with foam. Really? Did I pay $5 to get a small cappuccino in a medium cup?!? Worst Dunkin I ever been. They really need to train these employees or get new people. This is unacceptable in a place like downtown Manhattan.

I come here often and mobile order because it’s directly across from my work place. Terrible. They do not know how to make drinks! Everytime I order the drink is disgusting and this is for different drinks because I like to try the seasonal offerings. I gave them one last chance this morning and yup again the drink is disgusting taste and texture is gritty. I’d rather pay more and go to Starbucks where I know I’ll actually enjoy what I get vs wasting money on something that I won’t finish. Food is bad too I’ve tried a grilled cheese and the bread was hot but not toasted how is that even possible. Won’t be going back. Update: as I was pouting my drink out I realized that it wasn’t even what I ordered. It was mocha as I saw all the sauce that was settled at the bottom and what i ordered was

Ive been on the fence about writing a review however after 6 months of ordering here I’ve come to the determination that this is the worst Dunkin ever. I mobile order every morning at least 10-15 mins before pickup and every time it’s wrong. The staff does not read the order properly and gives you the wrong items. What makes it worse is when you kindly tell them there was a mistake they become upset at you for their error. They always get avocado and hummus mixed together, they never get it right despite the ticket saying it. When you do get the avocado toast after telling them, they are upset and place the box upside side down leaving all the avocado stuck to the box and the outside of the box is always greasy and dirty. They seems to have an issue with properly reading the ticket seeing