Dunkin'

Ordered mocha iced coffee and very clear instructions and received a caramel iced coffee. Ordered a turkey egg and white cheddar wake up wrap, got one with American cheese instead. I’m going to have to start taking a sip as soon as I get the drink and start checking the bag because obviously simple instructions can’t be followed, what a shame!

I’m actually very disappointed to write this review, especially since this Dunkin’ is the one I’ve went to the most. I asked for a simple Chai Latte, and when I broke open the bag, I found the cup’s sip area already open with next to nothing inside of it. There was a slight spill in the bag itself, but that doesn’t account for the rest of the drink being gone. I will say that I did get this through delivery, so it crossed my mind that it might’ve been tampered. But unless the delivery man has the magical ability to unseal then seal the bag within 7 minutes, I highly doubt he was at fault. I am actually baffled at how this is possible.

It was Tuesday, September 30th at 11:57 PM. I’m leaving this review because the person working was on the phone while making my iced coffee, which is very unsanitary. When I asked him not to use his phone while preparing my drink, he ignored me and continued talking on the phone. When I confronted him again, he responded, “What’s the problem? Didn’t I make the coffee? So what’s the problem?” Instead of apologizing, he was rude, so I asked for a refund.

I ordered a FROZEN mocha but for some reason the second day ordering it from this location, I get an ice blended latte. As if it was not blended with enough ice. So I ask for it to be reblended and just add more ice. That’s all really nice and polite, the woman on staff INSTANTLY starts to debate me. telling me she Followed directions and I’m just okay well I’m telling you didn’t add enough ice for a frozen mocha because this is a latte. They did NOT fix the drink and because it was an online order refused to do the refund for the drink . which I called and got back instantly but it’s the principle. I live in this neighborhood trying to support and this is how yall treat customers when the mistake is on your end??? Like are the ingredients for these coffees coming out of their checks or so

Best place ever.