Dunkin'

haven't been in a long time and I was reminded recently why. I received a delivery to pick up from there and was extremely early. Mind you, the delivery app tells you, "if you're more than 8 minutes early, the order will probably not be ready yet". So I go in with the understanding that I'll have to wait a little bit. I didn't know i would have to wait 45+ minutes. I asked for the order 3 times: the first when I got there. I was told they were working on it. OK fine. Workers were chatting up a storm, having a great time.... OK cool, understandable. 15 minutes later... hi is the order ready yet? The worker completely taken aback.. as if I had asked a new question. Still not ready. "They're bagging it up." More time passes... again I ask for the order. Still not ready... this time, I hear th

I’ve came to this Dunkin twice and I think both times my experiences were different. I will say the things they had in common were the quality of service, the workers were very friendly, and the drinks were really good. I also tried a bagel and really enjoyed it. The first time, everything came out pretty quickly even though there was other people there. The second time, it took way longer. We sat ordering on the app for a little bit but it took about 15 minutes to get my bagel? I’m not entirely sure why it took so long, I get there is drive thru customers, but the wait really didn’t make sense to me at all. It didn’t seem like the guy who was supposed to be making my bagel was doing much either except pacing around. So, I guess it’s hit or miss. The drinks are always very yummy though, an

I mobile ordered my drink to pick up in store but the lobby was closed. I was able to get the attention of an employee through the window but they just said I had to go through the drive thru. I already paid for my drink so I had to wait 30 mins in the drive thru. When I finally got to the ordering screen, they said they didn’t have the drink I want. Mind you, it let me order it on the app. I wish they just turned off the option to pick up mobile orders inside, I wouldn’t have come by if they did that.

Garbage service waited 30 minutes for a few wake up wraps and they helped the whole lobby and had their orders out before I had to request a refund even though I placed the order online 10 minutes before even showing up. This place really needs to fire whoever runs it and hire someone that can actually do a good job. Hopefully Starbucks will run them before we know it and someone else will put a new dunkin

Don’t waste your time stopping by. How are you a donut shop but don’t have donuts ready at 7am? And no it wasn’t just a bad day , I’ve stopped another morning before my kids school at 7 and no donuts. It was 7am this morning and they said the donuts would be ready in 30 minutes to an hr. Nothing is ready before opening.