Dunkin'

Done with this place. They have tarnished the name Dunkin'! Deleting my app. I've been dealing with the chaos long enough. With the old manager, they were often out of certain items (at least once a week, something would be out of stock) but it was usually the odd thing like Boston Cream donuts or rarities like coffee milk. Then, a new manager took over and I was hoping she'd be better. But alas, the store just keeps going further downhill. Now they are out of stock on items almost EVERY SINGLE TIME I order something. I pre-order on the app, to save time and to earn points, and while I've recently learned the manager is capable of updating store inventory on the app, she never does so. You'll order an item only to discover it's unavailable upon arrival. The store has no available direct ph

They gave me the wrong order, which is fine, but the manager seemed upset that I would come back and ask for the order I paid for. I even apologized for coming back. Sandwiches were still cold, and there was a hair on my donut, which had been thrown into the bag with others and no separation.

Went this morning to order avacdo tost they were out. Last time I wount for a ice almost mat they were out. I ordered the bacon very cold. There aways out of something she did not let me know till I pulled up. Went there today they would not take a 100 dollar bill.

Horrible experience this morning. Drive thru worker was rude and frigid. When it comes to our order.. we asked for glazed munchkins and received half of them blueberry. One of the coffees had no cream or sugar like asked. Name on the receipt is Nevaeh. Looking at previous reviews I’m sure those “good” reviews that are clumped together were made by friends or family. I’m thinking additional training on customer service needs to be provided to these workers or even corrective action based on both mine and other reviews by actual customers.

Clean inside, cute selections of merch and a yummy variety of doughnuts and other eats. Plus the best customer service from Helena was the cherry on top. I will def be back