Dunkin'

We order in the app occasionally for a family of 5 and often something is not right. This morning, ALL 4 sandwiches were wrong. Ones that said no egg had eggs, some were missing sausage, American instead of cheddar, or cheese when it said no cheese. Like not even close and their solution when we had crying hungry kids was to drive back and return the wrong sandwiches for them to remake them. Don't leave the store without opening every single order and checking inside each sandwich. Or just don't eat here.

This situation occurred at 6050 Burke commons rd H, burke, VA 22015. I bought a dozen assorted donuts and a box of joes for my coworkers I was late . I also purchased a large matcha almond protein drink with the details in the photo but the most important right now is light ice . Obviously my request was ignored the ice filled over the 2 mark when standing the cup straight up. Over 50 spent and I cover light ice and that was my personal drink I don’t plan to drink the hot coffee . I called back and was told to comeback later after work it was an inconvenience but something to work with but I received another call from the “store manager” SHE told me that I needed to bring the drink back 8 hours later after I was already told another would be made. I drank the one I was given for the caffei

This was the WORST WORST Dunkin’ Donuts I’ve ever been to in my life. I’m not someone who usually leaves reviews, but this experience was unacceptable. I waited about 5 minutes at the drive-thru just to place my order while the employees were inside chatting. The intercom was on, but no one seemed to be wearing a headset or paying attention. I ordered 10-piece Munchkins, but when I checked the box, there were only 6 inside. I went back to let them know, and one of the employees said “coreano” (Korean in Spanish). Good thing I understand Spanish. I chose to ignore the comment, but it was completely unnecessary and inappropriate. The employee who handed me the corrected order looked very annoyed. I said “thank you,” and he just SHUT THE WINDOW without saying anything. The whole interactio

Went in store 2:30 pm 2/28. No one at counter or drive thru. When someone came from back I asked if they had any donuts. She said no there werent any ready.. No donuts at all in case. Left without donuts

I’ve had multiple bad experiences at this Dunkin’ location. Today, when I picked up my mobile order from the pickup counter, the lid wasn’t closed properly and the drink spilled all over my work uniform and the floor. None of the employees offered to help — instead, they just stared and laughed. Last week, my drink was made but left sitting behind the counter with the receipt attached, never placed on the mobile pickup shelf. I had to wait until another employee finally noticed and brought it out. This location really needs better attention to customer service and order handling.