Dunkin'

I come to this Dunkin’ often. So making this review is based off of multiple interactions. I’m always very polite whenever a correction is needed. So there is no reason to ACT like you fixed an order YOU guys didn’t make correctly. Instead you give me the same drink back i asked you to correct just removed the sticker off the drink. I know what my normal drink taste like. Maybe having a bunch of young people run the facility is not what’s best, or make sure they are actually listening to what the customer is asking for and actually give what I’m paying for. If i didn’t have work i would have turn around and got them to remake it. But the line was already super long.

This location needs to hire more qualified staff. To the dark haired caramel skinned female, who was operating the drive-through this morning who said “there’s nothing I can do about it“ that is unacceptable customer service and this is coming from a store leader in retail. There is a better way to have handled yourself. I’m beginning to think the long line through the drive-through this morning was due to her inability to remain professional and do her job appropriately. I pass two Dunkin’ Donuts and will continue to go to these Dunkin instead of this one thank you.

I used to have come into this location. I pass it every day going to work. And I don't know if they're under new management or what? But the lines are literally always wrapped around the building, and the people. The team just seems to move super slow. The drive through is ridiculous. I don't know if they are paying attention to that. And even the customer service has gone down. I ordered food a couple of times and it was completely burned and I was told that that's how it's supposed to look. So I hope that this Location gets better

Adalyn in the night crew consistently has excellent customer service and our order is always correct & fresh. My fiancé and I come almost every night around 3-4am. In comparison to some other night staff, she is our favorite and we love when she’s working!

I usually try to keep my reviews positive but every now and then I have an experience that irritates me to my core. I have to just tell it how it is. I will not return to this location. I’m not sure who hired this staff but the girls who do the drive through there have the least amount of patience and are extremely rude. I don’t give people a hard time because I’ve worked in the service industry many moons ago! I expect that my kindness be reciprocated but more over I expect respect as a paying customer! My more recent visit I drove out of the line after being snapped on by the employee for asking for my coffee to be hot, not iced as she dictated back to me. She huffed extremely aggressively and said “IS THAT IT?” Unacceptable! Like I said, I won’t be back.