Dunkin'

I have used the mobile app to order here at least six times and every time they failed to have my order ready when I arrive. When they do complete the order, it is usually incorrect and with a bad attitude. The store stays messy, even though they have a very low volume of customers. Do yourself a favor and go to the location in Carlisle or Mechanicsburg.

I stopped by this location on my travels to New England. We stopped in the store and we ordered three or four things. We ordered 10 munchkins and we're only given nine. When I asked for the 10th one she seemed in disbelief. Ordered a Brown Sugar Shaken Espresso that I order every time I go to Dunkin' Donuts. I asked for light ice as normal. However, what I got was a full cup of ice and when I stated I asked for light ice, they told me no that it was a measured drink. And I said well the other stores do it and they just fill it with more oat milk. I was told no that's how it comes. I don't believe the customer is always right, but I do know that in the other stores, they are happy to put light ice in my cup. I feel like with customer service like this they won't be in business long.

If you like iced lattes don’t come here. I’m pretty sure they don’t add the espresso shot that is suppose to be in the drink. This is the 2nd time I order an iced latte and the drink is completely white and no taste of any cofffee.

One of the slowest locations I've ever been to. One would think considering how fast the person on the intercom speaks, the order would be a lot faster. I dozed off waiting on my order (a large cappuccino) and actually needed coffee by the time the order was complete. Even swiping my debit card took long. I was the only person in the drive thru and didn't see anyone inside the restaurant. Maybe staffing is low since one cappuccino has never taken that long.

We walked in, and there was no toilet paper in the dirty bathroom (blood and unidentified foreign grossness in the sink, garbage can in the middle of the floor). I then watched the only employee working pick his nose. We walked right out. I'd been looking forward to Dunkin' for 8 hours of our drive. Will attempt at another location....