Dunkin'

Two young guys who lack both experience and basic customer service. Waited for more than 10 mins for a single iced latte, only for it to be made wrong and tastes like milk and sugar with no coffee. I politely asked if they used the right milk (almond milk) because it tastes different and the color was way too light (I drink it everyday). They simply said “we used almond milk” and then walked away. Didn’t offer to remake or anything. Zero customer service skills.

20260125 Stopped here to get something to eat before my hair appointment at J Hair Salon in the same shopping center. I was immediately greeted by the employee. He was quiet and polite. I got the Maple Bacon Croissant that turned out delicious. They have DD dog toys! I looked around to the area behind the counter and spotted some bagels, but I didn't see any donuts. This store doesn't have the same layout as some of the DD with a huge display of donuts. It's a smaller store and this shopping center seemed to have little foot traffic.

On 1/3/2026 at 4:48 PM, I stopped at the Dunkin located at 14631 Lee Hwy., Centreville, VA. I ordered two coffees for my wife and I, and attempted to order a frozen hot cocoa for my child. The hostess running the register lacked the ability to understand what I was asking for, and could not communicate effectively with me. I asked if anyone else was available to assist, but she informed me that the other worker was in the back laying down because they were sick. Not only is this unacceptable that an employee was left to run a register that could not communicate with me, but it is DISGUSTING that a sick employee was on the premises sleeping in the back given the devastating flu that is going around. There have been very few times in recent memory that I’ve been left shocked in this day and

I have visited this location for 18 years. Lately the service has significantly dropped. The store is open until 7pm but good luck picking up a donut after 11am. The name is Dunkin Donuts not super sugary drinks, which is all they have after 11am. Years ago they would have both racks full of donuts. In the past year it has been narrowed to one and now down to half of one, but plenty of staff on site I assume earning a paycheck.

ZERO stars for the peeps who works here!! Also fix your online order system specially for pick up orders. You gonna arrive there expecting its ready but not. And put Donuts that is not available already LOOK AT THIS JELLY THAT YOU GAVE ME. LOL its hard as rock